Industrial Welding Supplies respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and what we do with it.
We have written it in plain language on purpose. If anything here is unclear, phone us on 043 722 9635 and we will explain it.
Last updated: 20/08/2026
Industrial welding supplies & Plant Hire (registration number 1990/028027/23), trading as Industrial Welding Supplies, is the responsible party for the personal information collected through this website.
We are a third-generation family business operating in the Eastern Cape since 1966, through three divisions:
East London (main branch)
7 & 9 Recreation Road, Arcadia, East London
043 722 9635
Mthatha (satellite branch)
2 Transbrik Park, Vulindlela Heights, Mthatha
047 531 0336 / 047 531 3666
Under the Protection of Personal Information Act (POPIA), every business must appoint an Information Officer. Ours is:
admin@indweld.co.za
Janeen Hawkes
043 722 9635
Contact them if you want to see, correct or delete the information we hold about you, or if you have a concern about how we have handled it.
When you complete a quote request or contact form on this website, we collect:
We only collect this because you chose to send it to us.
We keep basic traffic statistics so we can see which pages are useful and whether the site is working properly. This is handled entirely on our own website — no outside analytics service is involved.
What we record:
What we do not record: your full browser identification string, your name, or anything that identifies you personally.
This website does not set any cookies for visitors, and we do not use tracking pixels, advertising tags or fingerprinting.
If that ever changes — for example if we add Google Analytics or a Meta (Facebook) pixel — we will update this policy and tell you on the website before switching them on.
What
Why
Your contact and enquiry details
So the right sales team can answer your enquiry, prepare a quotation, and contact you about it
Website statistics
So we can keep the site working properly and understand which pages people find useful
That is the whole list. We do not use your information for any other purpose.
We want to be direct about this, because it is the part people care about most:
Nobody else. We do not send your information outside South Africa.
Your enquiry is stored in this website's own database and emailed to the relevant branch. Both the website and its backups are held on servers in South Africa.
Information
Kept for
Enquiry and quotation details
24 months from our last contact with you
Website traffic statistics
About 180 days, then automatically deleted
We keep enquiry details for 24 months because equipment and gas customers commonly come back within that period, and it lets us pick up where we left off. After that we delete them. You can ask us to delete yours sooner — see Your rights below.
No website can promise perfect security, but we take these measures seriously and review them when the site changes.
Under POPIA you have the right to:
To do any of these, contact our Information Officer using the details above. We will respond as quickly as we can, and within any period the law requires.
There is no charge for asking, although the law allows a small fee for supplying copies of records in some cases. We will tell you first if that applies.
If you are not satisfied with how we have handled your personal information, please raise it with us first — we would prefer to put it right.
You also have the right to complain directly to the regulator:
The Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
enquiries@inforegulator.org.za
010 023 5200 · Toll free 0800 017 160
inforegulator.org.za
This website is aimed at businesses and trade customers. We do not knowingly collect information from anyone under 18. If you believe a child has sent us their details, contact us and we will delete them.
If we change how we handle personal information, we will update this page and change the "last updated" date at the top. Significant changes — such as introducing third-party analytics or advertising tools — will be flagged on the website before they take effect.
Industrial Welding Supplies & Plant Hire t/a Industrial Welding Supplies
7 & 9 Recreation Road, Arcadia, East London
043 722 9635
Rossb@indweld.co.za